Retention
Client Retention and You: Firing (Part 2)
When You Must Fire a Client Not all clients are equal. There are some you may not want to come back. Independent practitioners have this concern due to lacking both time and the bodies to take care of every single person who comes in. There comes a point when some clients are so difficult to work with that...
Client Retention and You: Hiring (Part 1)
Clients Make a Business Let’s face it: without clients, we don’t have a business. This is true whether you work on the “retail” face of the tax industry in preparing tax returns and offering advisory services to the general public in some capacity, or you work in the “wholesale”...